Ask the owner or manager to open Users & roles, edit your account and type a new password. Change it afterwards in My profile.

After several wrong passwords, sign-in is paused for 15 minutes to protect your account. Wait, then try again.

Menus depend on your role. The owner or manager can change it in Users & roles.

Yes. The same address works on phones, tablets (upright or sideways) and computers. On small screens the menu opens with the ☰ button. Press Install app at the top to put it on the home screen.

Open New job order, find the customer by name or mobile (or tap Walk-in), tap the services, type the kilos or pieces and press Save & print slip.

That service has a minimum (e.g. min. 3 kg). The amount shows a * and the slip says "min.". Change or remove the minimum in Services & prices.

In the order form tap Senior / PWD 20%. For a regular customer, set a Standing discount on the customer: it is filled in by itself every time.

Yes: the price of every line can be changed in the order form. The price list itself stays the same.

Tap Other / custom item, type the description, quantity and price.

Tick Rush order: the ready-by time becomes shorter (Settings → Orders) and the order goes first on the board and on the bag tags.

Open the order and press Edit. Released and cancelled orders cannot be changed.

Open the order: Cancel order (with a reason) at the bottom right. An order with payments must have them voided first.

JO-261105-003 is the 3rd job order of November 5, 2026. Numbers start again at 001 every day. Change the "JO" in Settings → Orders & receipts.

Type the part paid in Payment now when saving the order. The balance shows on the slip, the order and the dashboard. Receive the rest on the order page.

Not by default: release needs the balance paid. For charge accounts, tick Allow releasing laundry that is not fully paid in Settings → Orders & receipts.

On the order page press Void beside the payment, give the reason, and receive the right amount. Voided payments stay visible (crossed out) and in the Activity log.

Open Payments (today is shown first). Cash is what should be in the drawer. Press Print for a copy.

No. Starting a washer for an order moves it to Washing, a dryer to Drying, an ironing station to Folding. Mark it Ready on the board when packed.

Press Done / stop when you take the laundry out: the machine is free again. The button turns green when the time is up.

Press Maintenance on it. It cannot be started until you press Back in service.

The claim slip has a 6-letter tracking code. On the tracking page (link in the footer) the customer types the order number and the code. No other personal details are shown.

On the order page press Text customer: your phone's messaging app opens with a message and the tracking link, ready to send.

Sales are the orders taken in during the period. Payments collected is the money received during the period, also for older orders. Net cash = collected − expenses.

Yes: press Excel in Reports. Every table is a sheet, plus a sheet with every order. Print / PDF gives a printable report with signature lines.

The System Administrator opens System → System reset, ticks what to clear (orders and payments, customers, expenses, stock history, activity log, staff accounts), types RESET and their password. Services, machines, supplies and settings stay. A backup is made first, so it can be undone in Backups.

The System Administrator opens Backups and presses Make a backup now. Download the package and keep it somewhere safe (USB drive, cloud).

It sends the program files from this site to the other site (local → online, or online → local) with a shared key. A full backup is made first and every update can be rolled back. Data (orders, customers, settings) is never overwritten.